We’re delighted to share that SCC has been awarded MSP Service Desk of the Year (Large Enterprise) at this year’s Service Desk Institute (SDI) Awards. This is an outstanding achievement and a moment of well‑deserved recognition for our entire Intelligent Workplace community.
The SDI Award judges said:
SCC stood out to the judges through its clear strategic direction, exceptional professionalism, and unwavering commitment to delivering outstanding customer experiences. Its Centre of Excellence demonstrated a highly mature and intelligent approach to service delivery, combining insight, innovation, and measurable impact to continually enhance both operational performance and customer value.
The judges were particularly impressed by SCC’s ability to embed collaboration, accountability, and customer partnership into the heart of its operating model. Supported by a strong culture of growth and excellence, SCC demonstrated how data-led decision making and a well-established proof of value methodology can create meaningful and sustainable service advancement.
SCC represents a modern, progressive organisation that is setting a strong benchmark for service excellence through leadership, innovation, and a clear commitment to delivering measurable value for its customers.
“This achievement reflects not only on the dedication and professionalism of our Service Desk teams, but also SCC’s continued investment in innovation, from advanced Agentic AI capabilities to Digital Employee Experience (DEX) and Experience Management, all focused on delivering the very best outcomes for our customers.
To everyone across our Service Desk community, thank you. Your commitment, resilience, and passion for service excellence are what make achievements like this possible. This award truly belongs to you. Plus to our customers, thank you for your continued trust. We truly value the partnerships we’ve built and remain committed to delivering exceptional experiences every day.”
-Amin Tavakoli, Managing Director for Digital Workplace